Problem Solving Skills

Problem Solving Skills
5 chapters | ~2 hours

Problem solving comes down to a handful of clear, repeatable skills. This self-paced course walks you through the full arc of solving a real problem: defining what is actually wrong, tracing it back to its root cause, generating and evaluating options, and putting a decision into action. You will learn proven tools such as the 5 Whys, the Fishbone diagram, CATWOE, decision matrices, Pareto analysis, the futures wheel and force field analysis, and you will discover the mental barriers, from confirmation bias to functional fixedness, that most often derail good thinking. Each topic is grounded in practical, everyday business examples so that you can apply the methods the same day.