Design Thinking

Design Thinking
9 chapters | ~2 hours

Design thinking is a practical, human-centred way to solve problems and create products, services and experiences that people genuinely value. Across nine focused chapters this course takes you through the complete process – Empathize, Define, Ideate, Prototype and Test – and equips you with the tools practitioners rely on: user interviews and observation, personas, customer journey maps, empathy maps, problem statements, brainstorming, mind maps, affinity diagrams, Six Thinking Hats, prioritisation matrices, paper, digital and physical prototyping, usability and A/B testing, and continuous feedback loops. Each topic explains the concept, defines key terms and gives a concrete real-world example so you can apply what you learn the same day. No prior experience is required; pass the final exam to earn your certificate.